How do I file a 311 request in NYC?

Call 311, use the NYC 311 mobile app, or submit a request online at portal.311.nyc.gov for non-emergency city services like noise complaints, potholes and sanitation issues.

What number do I call for non-emergency city services?

Dial 311 (or 212-639-9675 from outside New York City) for non-emergency requests. Always call 911 for emergencies.

City Information

City Resources

For most non-emergency city services — 311 requests, permits, sanitation and housing — the fastest path is calling 311 or using the official agency site linked below. This is a plain-language directory of New York City services, with links out to the official agencies that run them.

How Do I File a 311 Request?

Call 311, use the NYC 311 app, or submit a request online. Response times vary by request type; the official portal tracks status.

File a NYC 311 request ↗

Directory Coming Soon

Source & last updated

New York Urban is an independent city information and community resource and is not affiliated with, endorsed by, or operated by the City of New York or NYC.gov.

Last updated: September 19, 2026

Official government directory (NYC.gov) ↗